Module 4-Unit 3-Activity 1

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Question 1 of 4

1. Question
Three minors come back to the centre quite agitated because they have been told off on the metro due to the high volume of the music from the cell phone. What do you do?
- You listen to the explanation of the minors, you comfort them and you minimize what happened
- You call a intercultural mediator to understand what happened and then you tell them off because they didn't respect the passengers on the metro
- You reassure the minors and explain why their action have annoyed other passengers and how to behave on public transportation
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Question 2 of 4

2. Question
A minor insulted a room mate because was joking about his family back home. What do you do?
- You try to stop the argument and understand where the aggression comes from and you tell off the minors for being immature
- You jump into the discussion with authoritarian approach, you take the minors to the office and look for an intercultural mediator to close the discussion and make peace (stay there until when they don’t shake each other’s hands)
- You tell off the minors for their aggressive behaviour stressing that they are not allowed to create problems to the service provided
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Question 3 of 4

3. Question
Your colleague tell off to a minor. What do you do?
- You observe the reaction of the minor to evaluate if you should intervene (if the minor accepts the reprimand)
- You intervene trying to negotiate between the parties in order to reassure both of them in an impartial way
- Despite the fact you don’t agree, you support your colleague reminding to the minor that he/she has to respect the rules and the role of the social workers
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Question 4 of 4

4. Question
How do you understand to what extent the minor is interested to stay in your country?
- The minor already has a good knowledge of the language and you propose him/her an advanced course, but he says that the priority is to find a job
- The minor has often asked for the possibility to meet his relatives in another EU country
- In the first weeks in the service the minor demonstrated to be always on time in the language course, with the support of a cultural mediator asked to be enrolled in a public school. He started right after
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Module 4-Unit 3-Activity 1

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