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Techniques for developing your communication skills.
- Active listening. Effective listeners do the following:
- Make eye contact.
- Schedule sufficient, uninterrupted time for meetings.
- Genuinely seek information.
- Avoid being emotional or attacking others.
- Paraphrase the message you heard, especially to clarify the speaker’s intentions.
- Keep silent. Don’t talk to fill pauses, or respond to statements in a point‐counterpoint fashion.
- Ask clarifying questions.
- Avoid making distracting gestures.
- Constructive feedback. When providing feedback, you can do the following:
- Focus on specific behaviors rather than making general statements
- Keep feedback impersonal and goal‐oriented
- Offer feedback as soon after the action as possible
- Ask questions to ensure understanding of the feedback
- Direct negative feedback toward behavior that the recipient can control
- Written communication method
- Use the P.O.W.E.R. Plan for preparing each message: plan, organize, write, edit, and revise
- Give the message a concise title and use subheadings where appropriate
- Use simple words and short, clear, sentences and paragraphs
- Avoid “flowery” language, euphemisms, and trite expressions
- Summarize main points at the end and let the reader know what he/she must do next
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Question 1 of 15
1. Question
I give people my full attention while they’re talking to me.
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Question 2 of 15
2. Question
I encourage other people to talk, and I ask appropriate questions.
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Question 3 of 15
3. Question
I present my ideas so that others are receptive to my point of view.
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Question 4 of 15
4. Question
I treat people fairly, and I let others know how I want to be treated.
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Question 5 of 15
5. Question
I value teamwork and know how to build cooperation and commitment.
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Question 6 of 15
6. Question
I show respect for people’s ideas and feelings, even when I disagree with them.
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Question 7 of 15
7. Question
I accept differences and conflict as a normal part of any work environment, and I know how to address them constructively.
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Question 8 of 15
8. Question
I strive to understand other people and to be empathetic.
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Question 9 of 15
9. Question
I am open to negative feedback, and I communicate difficult truths in a respectful way.
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Question 10 of 15
10. Question
I am able to easily win people’s trust and respect.
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Question 11 of 15
11. Question
I check to make sure I’ve understood what other people are trying to communicate.
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Question 12 of 15
12. Question
I am confident and at ease giving a presentation.
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Question 13 of 15
13. Question
I avoid making absolutist judgments about people (like, “She’s always that way.”).
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Question 14 of 15
14. Question
I follow through on my commitments.
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Question 15 of 15
15. Question
I can work with difficult people without becoming negative myself.
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