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Question 1 of 1
What do you think is the most correct way to resolve a conflict?
The options are:
Put them in a row.( in order to describe how the conflict management procedure works)
Acknowledge that there is a problem.
Emphasize the Ground rules (No interruptions, respect the others, address the issue not the person)
Look for areas of agreement.
Affirm the value of different opinions.(Do not allow personal attacks)
Listen to everyone’s point of view
Define the conflict early.
Create solutions (a list)
Choose a solution